Shipping Policy
Order Cut-Off Times and Dispatch Schedule.
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Orders received after the cut-off of 14:00 HOURS each business day, will be processed as being received on the following day. Unless on account, orders must be paid for before they will be processed.
We do not offer a same day delivery option on goods. All orders are tracked and dispatched via Australia Post or various contracted courier services and a tracking link is provided.
Shipping – Australian Orders.
Please allow up to 12 days for delivery from dispatch.
All parcels shipped via Australia Post will have "Do Not Safe Drop" placed on the label unless otherwise requested by you. If you prefer to have your parcel left at your front door, or left in a specific place by Australia Post or a courier contractor - please let us know in the comments box on the shopping cart payments page or alternatively via email or phone prior to despatch of your order. Saltco will not accept responsibility for any parcel requested by you to be "safe dropped".
In order to make your shopping as easy as possible, on the checkout page, you will be required to nominate a method of payment, i.e., account holder, direct deposit, PayPal, credit card (which will be processed through eWAY/Ezidebit) or cheque payment. For Direct Deposit customers, goods will not be sent until payment is received into our account and funds have been cleared. For account customers - shipment will not take effect until all past due accounts are paid up to date.
Delivery Charges – Australian Orders
The rate charged for the shipping of your order is based on the weight and/or size of your products, and your location. Before the final checkout step you will be shown what the cost of shipping will be and you will have the option not to proceed with finalising your order.
Shipping - International Orders PLEASE NOTE: We are not accepting new customers outside of Australia at this time.
The only method of payment for your order will be Telegraphic Transfer or Paypal and your shipping charges will be calculated offline. If you opt to pay with Paypal we will draw up a Paypal invoice and forward it to your email address. We will email you with the total of your order including shipping charges. All International orders will be forwarded via Australia Post using Express Post International. Please visit http://auspost.com.au/parcels-mail/international-post-guide.html#/ for rates to your country.
Please be aware and check with your Government Authorities before ordering products such as smudge sticks, resins and herbs from us. Some countries have stringent LAWS on importing these goods. Saltco will not be held responsible if authorities in your country seizes goods ordered by you from us. A freight fee is charged on invoice and is GST applicable. This charge will be dependent on items ordered and delivery address and is subject to change.
